STORE POLICIES
WASHING AND CARE
Bob highly recommends you use Leather New to clean and care for your Bob's Custom Saddle. Leather New is the first self-polishing saddle soap. One of the only leather preparations that cleans and polishes in one easy step. Farnam Leather New cleans, softens, and preserves the color and texture of leather, then dries to a long-lasting, high-gloss shine. A vast improvement over current formulas that won't dull the leather like saddle soaps, won't stain the leather like neatsfoot oil and won't rub off on or soil clothing. Actually restores the leather, renews it, makes your saddle bright and new with a single application.
DIRECTIONS:
First remove all dust and dirt from the leather with a soft brush or vacuum. Then spray Leather New directly onto the leather.
NOTE: Do not allow Leather New to run. Use a soft, dry cloth to rub the liquid well into the leather. Be sure to use a cloth with enough nap to reach down into stitches and carving. Rub throughly until foam disappears. Then polish with a clean dry cloth. Also use Leather New on wet leather to prevent stiffening. Use it on stiff leather to soften it and prevent cracking.
Have a saddle that you think is beyond fixing or repair? Give us a call, we have years of experience and lots of advice!
SHIPPING DETAILS
Any shipping will be quoted and guaranteed from time of order.
Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates and is out of our control. Everything will be done to avoid these delays.
returns and exchanges
Ready to ship saddles are eligible for a full refund. We understand that this is an investment, and it needs to fit both you, and your horse. Once you receive the saddle, fit it to your horse, with a sheet between the saddle and your horse. When you ride it please wrap the stirrups in vet wrap, and ride in a clean dry area.
If for any reason at all you are not 100% happy with your purchase please call Rose Fire Saddles within 48 hours. Saddles must be shipped back insured, via the same carrier used to send the saddle to you. Once the saddle is back in Rose Fire Saddles possession, and inspected, a refund will be sent, less the shipping costs. Any scratches, dings, nicks, fading, stains, leather or silver that has been cleaned or treated, or any saddles ridden in shows will be returned at a lesser amount as Rose Fire Saddles sees fit.
Please note any custom designed tooling or silver, any saddles with customized names, brands etc, trophy saddles, or any options ordered beyond the standard designs will be considered non-refundable. Please inquire as to our refund policy before ordering, as your satisfaction is the upmost importance to us.
Trade ins and consignment options are available, contact us today for more information.
All tack purchases are eligible for refund for 14 days, must be shipped back prepaid within 14 days. A refund will be issued in the same payment received once Rose Fire receives the tack item unused, in good working order, with any tags still attached. Please note for hygienic reasons any bits purchased are FINAL SALE.
privacy policy
Your privacy matters to me, and I would like to protect it. Information gathered from clients is only within the view of Rose Fire Saddles. I will not ask you for more information than required. My website system has virus protection and will not endanger your browser. Your credit card and financial information is completely secure and cannot be viewed. I will not sell, share or lease your personal information to any third party. I will not send you unsolicited emails, all emails will correspond to Jessica Turner services and/or products.
